Returns and Refunds
Jewellery that is bought from us may be returned within 14 days; a credit note for the full value of the purchase or a refund may be given.
Any items that are made especially for you (engravings etc.) can not be returned. In the rare case of an incorrect engraving or damaged piece, we are more than happy to have you in-store, or if you are unable to visit, you can send images of the fault to firstname.lastname@example.org and we will get back to you as soon as possible.
Engagement rings may not be returned as they are custom pieces; the diamonds are carefully selected from Antwerp to fit each ring.