Customer Information
Making a Purchase
It could not be easier. Select the items and the currency you would like to pay in. Then enter a few details through our secure… payment system. As long as the item is in stock, we will get it out to you in 24 hours. With the ever changing metal markets prices are liable to change without notice. If there is a price difference we will email you.
Delivery Time
The majority of our silver items are in stock but some of the gold and platinum is made to order which can take up to 15 days due to us being a small family business. If we do not have it in stock we will contact you within 24hrs to tell you how long it will take to make, if it is needed urgently we will suggest something similar if we cannot make it in time.
Shipping
At the checkout you will have 2 options for shipping:
1. An Post Registered:
Our standard shipping is an An Post registered service costing €10. Their advertised delivery times are the following:
Ireland 1-2 days,
Europe 3-5 days,
Rest of the world 5-8 working days.
A tracking number is included, and therefore a signature is required but the parcel’s detailed journey is not given by An Post and we cannot guarantee delivery times as it may take longer.
Last posting dates for guaranteed Christmas delivery with this service is as follows:
Ireland: 20th December
UK & EU: 19th December
Rest of the World: 6th December
2. FedEx International Priority:
This is a 2-3 day service. As soon as we nicely pack up your jewellery and create the shipment, you will receive a FedEx email with a unique tacking number to which you will be able to track the package every step of the way. The cost of this service is shown after you enter your address due to FedEx having different charges for each country.
The last posting date for guaranteed Christmas delivery with this service is the 19th of December.
Ring Sizes
Please call into your local jeweler to have your finger sized to make sure it is correct, as the responsibility lies with you (bear in mind a very wide ring can need a bigger size). Then simply enter the letter or number into the appropriate field when making your order. If the ring is a very large size this may incur a surcharge in which case we will notify you by email. We know all the different measurements used around the world, so whether you give us letters or numbers we will know.
Engagement Rings
Our Clifden shop has our full collection of engagement rings. To arrange a private consultation or discuss any questions you might have, please call us on 00353 95 22119 or email info@celticimpressions.com
Diamonds
When we make an engagement ring for you it will come with a globally recognised certificate which will give you every detail of the diamond that has been assessed by an internationally recognised gemological institute in Antwerp. Also this will guarantee your diamond is conflict free.
Chains
Every silver pendant and necklace comes with a chain but the gold does not, if you would like a current price on a gold chain please put it in the request box when ordering the piece and we will email you with the price.
Tax Charges
All orders outside the EU are VAT free. Orders made within the EU incur 23% tax. Tax will be Calculated when address is entered.
Corporate
If you would like to present your employees or international guests with any of our jewellery, please feel free to contact us to discuss the various options.
Terms and Conditions
Jewellery that is bought from us may be returned within 14 days. A credit note for the full value or a refund of the purchase price, minus a 15% charge to cover admin. Any items that are made specially for you cannot be returned. Every engagement ring is made specially to order and the diamond is also specially ordered from Antwerp so these cannot be returned.
